Privacy Policy

1. Introduction

Limehouse (“we,” “us,” or “our”) operates the Limehouse Personal Assistant, an AI-powered personal assistant service accessible via SMS. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

When you use our Service, we collect the following information:

• Phone number — used to send and receive SMS messages and identify your account.
• Message content — the text of messages you send to and receive from our assistant.
• Conversation history — stored to provide context-aware responses and continuity across conversations.
• Files and media — any images, documents, or other files you share with the assistant.
• Usage metadata — timestamps, message frequency, and interaction patterns.
• Device and connection information — IP address, browser type, and operating system when you visit our website.

3. How We Use Your Information

We use the information we collect solely to:

• Provide, operate, and improve the personal assistant service.
• Process and respond to your messages using AI models.
• Maintain conversation context across sessions for a better experience.
• Send you service-related notifications (e.g., system updates or maintenance alerts).
• Detect and prevent fraud, abuse, or security issues.
• Comply with legal obligations.

4. No Sharing with Third Parties for Marketing

We do not sell, rent, share, or disclose your personal information to third parties for marketing or promotional purposes. Your data is used exclusively to provide and operate the Service. We will never share your phone number, message content, or any personal information with advertisers or marketing companies.

5. Limited Third-Party Data Processing

To operate the Service, we use a limited number of third-party service providers strictly for the purpose of delivering the Service:

• Messaging infrastructure — to send and receive SMS messages on our behalf.
• AI model providers — to process your messages and generate responses. Message content is sent to AI providers solely for generating a response and is not used for training AI models.
• Cloud hosting and storage — to securely store your data.

These providers are contractually obligated to protect your information and may only process it to perform services on our behalf. They do not have permission to use your data for any other purpose.

6. Data Retention

We retain your conversation history and account information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us at privacy@limehouse.dev. We will delete your information within 30 days of a verified request, except where retention is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Withdraw consent at any time by texting STOP.

To exercise these rights, contact us at privacy@limehouse.dev.

9. Children’s Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: privacy@limehouse.dev